Refund policy

14-day cancellation and returns

You may tell us that you wish to cancel a physical-goods order within 14 days after the day you receive it, without giving a reason. Contact us through the store contact page and include your order number.

After notifying us, return the item within a further 14 days. Unless the item is faulty, damaged or incorrect, you are responsible for the direct cost of returning it. Please use suitable protective packaging and retain proof of postage.

Returned goods may be inspected. We may reduce the refund to reflect loss in value caused by handling beyond what is reasonably necessary to examine the item.

We will issue the refund to the original payment method within 14 days after receiving the returned goods, or after receiving evidence that you sent them back if earlier. This does not affect your statutory rights for faulty, damaged, misdescribed or incorrect goods.

Faulty, damaged or incorrect items

Please contact us promptly with your order number and photographs. Where goods are faulty, damaged or incorrect, we will provide an appropriate replacement, repair or refund in accordance with your statutory rights and will not require you to bear reasonable return costs.

Digital downloads

Your statutory rights for digital content remain unaffected. Where you expressly request immediate access to digital content and acknowledge that your cancellation right will be lost once supply begins, the right to cancel ends when the download or access begins. Please contact us if a file is faulty, inaccessible or not as described.